Supplier Agreement

1. Parties

This agreement is between you (the supplier) and Division 1 Systems Ltd (registered in England and Wales, company number 17300786), which operates Build My Event. It supplements our Terms of Service and Acceptable Use Policy.

2. Subscriptions, fees, and trials

We offer a Free plan and a paid Pro subscription. A further plan, Studio, is announced but is not yet available to buy; you can join its waitlist from your billing settings. A paid plan may include a free trial; after any trial, subscription charges are billed in advance for the interval you choose (monthly or annually) and are described at the point of purchase. You can change your plan at any time in your billing settings, and cancel at any time — a cancellation takes effect at the end of the period you have already paid for.

If your paid plan ends, nothing you have created is deleted. The Free plan includes fewer live packages and custom contract templates than a paid plan, so you choose which of yours stay active; we will tell you when that choice is needed and give you time to make it. Anything you do not choose stays in your account and remains editable, is not offered to organisers or shown in the marketplace while you are on Free, and becomes active again if you return to a paid plan. Work already agreed is unaffected: a package or template referenced by a proposal you have sent, or by a contract already issued, continues to apply in full.

The platform fee depends on your subscription plan. On the Free plan we charge a 6% platform fee on transactions processed through the platform. On paid plans (Pro and Studio) the platform fee is 0%. The rate for a particular booking is fixed when its contract takes effect and does not change afterwards: if your plan changes later, the new rate applies to bookings you confirm from then on, and bookings already agreed keep the rate you agreed them under — including any still-unpaid instalments on them. The current structure is shown in your billing settings. We may change it, on the notice set out in section 6 of our Terms of Service.

If you were introduced by a Growth Partner, your first month on a paid plan may include a one-time joining discount equal to 50% of one month's subscription, applied automatically at checkout. See our Growth Partner Terms for how referrals work.

3. Payments and Stripe Connect

Payments are handled through Stripe using Stripe Connect. You must complete Stripe onboarding and identity verification before you can receive payments. Card processing fees are deducted from transactions and are borne by you as the supplier. Stripe's rate depends on the card the organiser uses and where it was issued, which is not known until they pay, so we set aside a fixed maximum when the payment is taken and return the difference to your connected account once the payment settles. You pay Stripe's actual cost of taking the payment, capped at that maximum. How this works, and the current maximum, are set out in section 5 of our Terms of Service.

Funds are settled to your connected Stripe account according to Stripe's payout schedule. We are not a bank and do not hold your funds.

4. Payout timing

Payouts are released on a rolling delay rather than immediately: each payment is held for a set number of days before it reaches your bank. This delay gives us and Stripe a window to cover cancellations, refunds, and disputes before funds leave the platform.

How long the delay is. It depends on your plan and your track record with us, and it currently works out as:

• new or unverified: 14 days on the Free plan, 10 days on a paid plan;
• verified: 10 days on the Free plan, 5 days on a paid plan;
• verified and with at least 3 completed bookings: 7 days on the Free plan, 3 days on a paid plan;
• where a dispute or chargeback has recently been opened against you: 21 days, whatever your plan or track record.

The delay that currently applies to you is shown in your dashboard. We may adjust these periods where we reasonably need to manage risk.

Separately from this delay, we may pause your payouts altogether while you owe us money following a refund. That is described in section 8 of our Terms of Service.

5. Refunds, chargebacks, set-off, and clawback

You are liable to us for the full amount of any refund, chargeback, dispute, fee, or negative Stripe Connect balance arising from your bookings, including any related Stripe or card-scheme charges. Because payments are collected through our platform, we (not you) bear the loss to Stripe when a customer reverses a payment, and this clause lets us recover that amount from you.

To recover these amounts we may, at our discretion and without needing your further consent:

• reverse or reclaim transfers already made to your connected account;
• set off what you owe against, and withhold, current or future payouts to you, including payouts arising from unrelated bookings;
• net the amount off across your account ledger; and
• recover any remaining shortfall from you directly as a debt due to us.

These rights are in addition to any other remedy available to us and survive the ending of this agreement or the closure of your account.

How a shortfall is recorded, how you can settle it, and what happens to your payouts and your listing while it is outstanding are set out in section 8 of our Terms of Service.

6. Content and profile accuracy

You retain ownership of the content and images you upload and grant us a licence to display them for the purpose of operating and promoting the marketplace. Your profile, pricing, and availability must be truthful and kept up to date. We may remove content that is misleading, unlawful, or infringes the rights of others.

7. Delivering your services

When an organiser accepts your proposal, you enter into a contract with them directly on the terms you set, including the services, the price, and any deposit and instalment schedule. The cancellation and refund terms are the exception: they are set by us, written onto the contract when it is issued, and operated by us. Neither you nor the organiser can vary them for that booking. They are set out in section 7 of our Terms of Service.

You are responsible for delivering the services you agree to provide, and for compliance with any licences, insurance, and regulations that apply to your trade.

8. Insurance

You must hold and maintain the insurance appropriate to your trade for the services you offer through Build My Event, which will usually include public liability insurance and, where relevant to your profession, professional indemnity insurance, each to an adequate level of cover. You must be able to provide evidence of that cover on reasonable request.

9. Your indemnity to us

You will indemnify and hold us harmless against any claims, demands, losses, liabilities, fines, and reasonable costs (including legal costs) that we suffer or incur arising out of or in connection with:

• the services you provide, or your failure to deliver them;
• personal injury or property damage occurring at, or in connection with, your events;
• infringement of a third party's intellectual property or other rights in content you upload or send through the platform;
• your breach of the licensing, insurance, or regulatory duties that apply to your trade.

10. Data protection

Where you upload or receive lead or contact data through Build My Event, you warrant that you have a lawful basis to hold and use that data and to share it with us for this purpose. You will respond to data-subject requests (such as access or deletion requests) relating to data you control. You acknowledge that we process this data on our platform to provide the service, which includes automated summarisation and similar processing, as described in our Privacy Policy.

11. AI features

Some features use AI to help you draft messages, proposals, and similar content. Any AI output is a draft only. You are responsible for reviewing and editing it, and you are the author of anything you send or publish. AI output is provided "as is", with no warranty that it is accurate or complete, and it is not professional, legal, financial, or pricing advice. You own and are responsible for the final content, and you license it to us on the same terms as the other content you upload (see section 6).

12. Relationship

You act as an independent business. Nothing in this agreement makes you an employee, agent, or partner of Division 1 Systems Ltd. You are responsible for your own tax, insurance, and legal obligations.

13. Suspension and removal

We may suspend or remove a supplier account for breach of these terms, repeated complaints, misleading listings, non-delivery, or unlawful conduct. Where practical and lawful, we will give notice and an opportunity to resolve the issue.

14. Changes

We may update this agreement from time to time. Material changes will be notified to you, and continued use of the marketplace after they take effect means you accept them.